When you lodge a complaint, our office will assesses it to see whether it is covered by the Equal Opportunity Act (1984), (the Act).
- If it is, and it appears you have been treated unfairly, we will accept your complaint and allocate it to a Conciliation Officer.
- If it is not covered under the Act, then the complaint will be declined, and you will receive a letter explaining why this is the case.
There is no cost in making a complaint of discrimination.
Things to include
If you decide to lodge a complaint you need to:
- provide your complaint in writing - this can be in your preferred language - it should be no longer than 5 pages.
- explain what has happened and why you think it is discrimination
- identify the grounds of discrimination and an area of activity in your complaint
- include details about the organisation you believe has discriminated against you
- attach copies of any relevant documentation.
You will need to send your complaint within 12 months of the last act of discrimination.
You can also lodge a complaint on behalf of someone else, as long as you have their written and signed consent (this may be a power of attorney if they are unable to sign for themselves).
How to make a complaint
You can submit a complaint in one of three ways:
- Submit a Complaint Form online.
- Print a complaint form (PDF, 158.7 KB), fill it in and post or fax it to us.
- Fill out complaint form (DOCX, 197.1 KB) and either post it to us or email as an attachment.
Learn more about what happens to your complaint once we receive it.