• Be polite (also with your tone and body language) – apologise if you aren’t
• Look for a queue or numbering system – join the end
• If you need to jump or break through a queue for an important reason, ask permission
• If service is slow, try to be patient – staff shortages are everywhere
• Make sure you’re not blocking access for other customers – keep access clear of bags, coats, walkers, prams and pushers, bikes, scooters, skateboards etc.

• Take a deep slow breath.
• Pause to consider how the interaction can be improved.
• Drop your voice and let your body ‘stand down’.
• Focus on finding a mutual solution.

Stand up and speak up against discrimination and harassment, because staying silent says that the behaviour is ok.

If you see a problem situation there are things you can do to help.

Assess the situation

Is it safe for you to intervene?
Are there people around who could be allies to help?
Make eye contact with people around you to gain their support.

Distract

Approach the victim with a reason for them to leave – tell them they need to take a call, or that you need to tell them something – anything to get them away safely.

Say something

Talk calmly.
Tell the person picking on the victim that’s it’s not ok.
Ask the victim if they need help.
Do this as a group if you can.

Delay

Wait until the situation has calmed down and ask the victim if they are ok or need help.

Report

Call Security if you’re at a venue, or report the event to HR or a manager if you’re at work.
Stay objective and provide as much detail as possible.

If things turn violent or abusive

Don't put yourself at risk by intervening in violence – call the police on triple zero (000)

If you are being discriminated against on the basis of your age, ability, gender diversity, sexuality, relationship and reproductive status, race, religion, or culture:

• Tell someone – ask for the supervisor, team leader or manager and explain the situation
• Seek help from people around you
• Remove yourself from the situation so that you remain safe
• Call a friend or family member for support
• Make a complaint

We provide many options based on how you want to do it.

Informal complaints:

• Ask to speak to the manager or supervisor to make a complaint at the venue
• If you don't feel comfortable doing this directly, use one of our tools:
  • letter templates you can send to the venue
  • Disability Access Reporting Tool (DART) to email your concerns directly to the business
  • Anti-Discrimination Register to alert the business of a discrimination issue

Formal complaints:

• Make a formal complaint to Equal Opportunity SA