Function 1: The Commissioner must foster and encourage amongst members of the public informed and unprejudiced attitudes with a view to eliminating discrimination in the grounds to which this Act applies
Training and education
| 2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 |
|---|---|---|---|---|---|
Total – participants | 1016 | 742 | 302 | 238 | 458 |
Total – sessions | 36 | 44 | 31 | 20 | 39 |
Note: includes sessions delivered by OCEO staff and TRP providers.
Matters received
2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 | |
|---|---|---|---|---|---|
No. of enquiries received | 597 | 570 | 566 | 607 | 659 |
% difference from previous year | -33% | -5% | -1% | 7% | 9% |
2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 | ||||||
|---|---|---|---|---|---|---|---|---|---|---|
No. | % | No. | % | No. | % | No. | % | No. | % | |
Telephone | 455 | 74% | 426 | 73% | 401 | 71% | 390 | 64% | 427 | 65% |
109 | 18% | 88 | 15% | 85 | 15% | 152 | 25% | 220 | 33% | |
In person | 15 | 2% | 22 | 4% | 18 | 3% | 51 | 8% | 4 | 1% |
Letter | 4 | 1% | 4 | 1% | 3 | 1% | 3 | 0% | 4 | 1% |
Online form | 25 | 4% | 40 | 7% | 59 | 10% | 9 | 1% | 2 | 0% |
Hardcopy form | 1 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 0% |
6 | 1% | 0 | 0% | 0 | 0% | 2 | 0% | 0 | 0% | |
Total | 615 | 100% | 580 | 100% | 566 | 100% | 607 | 100% | 659 | 100% |
| 2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 | |||||
|---|---|---|---|---|---|---|---|---|---|---|
Disability | 168 | 25% | 141 | 22% | 163 | 27% | 176 | 27% | 154 | 21% |
Race | 68 | 10% | 68 | 11% | 54 | 9% | 61 | 10% | 74 | 10% |
Age | 36 | 5% | 34 | 5% | 38 | 6% | 20 | 3% | 43 | 6% |
Sexual Harassment | 32 | 5% | 40 | 6% | 35 | 6% | 49 | 8% | 41 | 6% |
Sex | 50 | 7% | 50 | 8% | 43 | 7% | 31 | 5% | 39 | 5% |
Victimisation | 21 | 3% | 19 | 3% | 14 | 2% | 13 | 2% | 21 | 3% |
Sexual Orientation | 3 | 0% | 8 | 1% | 6 | 1% | 5 | 1% | 16 | 2% |
Pregnancy | 13 | 2% | 15 | 2% | 15 | 2% | 15 | 2% | 15 | 2% |
Caring Responsibilities | 33 | 5% | 19 | 3% | 26 | 4% | 16 | 2% | 14 | 2% |
Gender Identity | 6 | 1% | 7 | 1% | 2 | 0% | 2 | 0% | 14 | 2% |
Religious Dress | 3 | 0% | 7 | 1% | 0 | 0% | 9 | 1% | 5 | 1% |
Association with a Child | 3 | 0% | 1 | 0% | 2 | 0% | 2 | 0% | 4 | 1% |
Intersex Status | 0 | 0% | 0 | 0% | 0 | 0% | 3 | 0% | 2 | 0% |
Marital Status | 3 | 0% | 2 | 0% | 4 | 1% | 1 | 0% | 2 | 0% |
Identity of Spouse or Partner | 4 | 1% | 4 | 1% | 1 | 0% | 1 | 0% | 0 | 0% |
Enquiries with no grounds under Equal Opportunity Act 1984 | 145 | 21% | 172 | 27% | 180 | 29% | 150 | 23% | 189 | 26% |
General OCEO enquiries | 93 | 14% | 45 | 7% | 29 | 5% | 87 | 14% | 87 | 12% |
Total | 681 | 100% | 632 | 100% | 612 | 100% | 641 | 100% | 720 | 100% |
2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 | ||||||
|---|---|---|---|---|---|---|---|---|---|---|
No. | % | No. | % | No. | % | No | % | No | % | |
Employment | 290 | 58% | 283 | 56% | 278 | 53% | 285 | 55% | 249 | 47% |
Goods and Services | 108 | 21% | 113 | 23% | 136 | 26% | 116 | 22% | 134 | 25% |
Education /Training | 43 | 9% | 45 | 9% | 47 | 9% | 53 | 10% | 57 | 11% |
Clubs and Associations | 29 | 6% | 31 | 6% | 28 | 5% | 30 | 6% | 47 | 9% |
Housing/Land/Accommodation | 29 | 6% | 25 | 5% | 29 | 6% | 38 | 7% | 35 | 7% |
Advertising | 3 | 1% | 3 | 1% | 4 | 1% | 0 | 0% | 4 | 1% |
Qualification | 1 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% |
| ||||||||||
Total | 503 | 100% | 501 | 100% | 523 | 100% | 522 | 100% | 526 | 100% |
Note: enquiries that do not relate to an area of the Equal Opportunity Act 1984 are not included in this table.
2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 | |
|---|---|---|---|---|---|
Complaints lodged in year | 239 | 213 | 179 | 181 | 230 |
Complaints closed in year | 176 | 340 | 195 | 160 | 258 |
% difference of lodged complaints from previous year | 28% | -11% | -17% | 1% | 27% |
2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 | ||||||
|---|---|---|---|---|---|---|---|---|---|---|
| No. | % | No. | % | No. | % | No. | % | No. | % |
Online form | 135 | 56% | 123 | 55% | 112 | 63% | 141 | 78% | 162 | 70% |
51 | 21% | 45 | 20% | 45 | 25% | 27 | 15% | 37 | 16% | |
Hardcopy form | 33 | 14% | 47 | 21% | 17 | 9% | 9 | 5% | 22 | 10% |
Letter | 19 | 8% | 6 | 3% | 3 | 2% | 4 | 2% | 6 | 3% |
Telephone | 0 | 0% | 1 | 0% | 1 | 1% | 0 | 0% | 3 | 1% |
In Person | 1 | 0% | 2 | 1% | 0 | 0% | 0 | 0% | 0 | 0% |
Fax | 0 | 0% | 1 | 0% | 1 | 1% | 0 | 0% | 0 | 0% |
0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | |
Total | 239 | 100% | 225 | 100% | 179 | 100% | 181 | 100% | 230 | 100% |
| 2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 | |||||
|---|---|---|---|---|---|---|---|---|---|---|
| No. | % | No. | % | No. | % | No. | % | No. | % |
Disability | 80 | 36% | 52 | 33% | 31 | 28% | 50 | 21% | 46 | 25% |
Sexual Harassment | 30 | 14% | 28 | 18% | 16 | 14% | 46 | 20% | 22 | 12% |
Victimisation | 29 | 13% | 12 | 8% | 12 | 11% | 33 | 14% | 22 | 12% |
Sex | 18 | 8% | 6 | 4% | 14 | 13% | 26 | 11% | 20 | 11% |
Race | 35 | 16% | 10 | 6% | 7 | 6% | 24 | 10% | 17 | 9% |
Age | 8 | 4% | 13 | 8% | 4 | 4% | 16 | 7% | 13 | 7% |
Caring Responsibilities | 5 | 2% | 8 | 5% | 7 | 6% | 3 | 1% | 7 | 4% |
Pregnancy | 2 | 1% | 9 | 6% | 5 | 5% | 3 | 1% | 4 | 2% |
Association with a Child | 0 | 0% | 3 | 2% | 1 | 1% | 1 | 0% | 3 | 2% |
Sexual Orientation | 2 | 1% | 4 | 3% | 0 | 0% | 6 | 3% | 3 | 2% |
Identity of Spouse | 1 | 0% | 3 | 2% | 2 | 2% | 8 | 3% | 2 | 1% |
Gender Identity | 1 | 0% | 3 | 2% | 1 | 1% | 11 | 5% | 1 | 1% |
Marital Status | 1 | 0% | 0 | 0% | 2 | 2% | 1 | 0% | 0 | 0% |
Whistleblower* | 9 | 4% | 8 | 5% | 9 | 8% | 5 | 2% | 0 | 0% |
Religious Appearance or Dress | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% |
Aiding Unlawful Act | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% |
Other | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 27 | 14% |
Total Grounds | 221 | 100% | 159 | 100% | 111 | 100% | 233 | 100% | 187 | 100% |
* Refers to complaints of victimisation under the Whistleblowers Protection Act 1993 (SA), the Public Interest Disclosure Act 2018 (SA) or the Independent Commissioner for Corruption Act 2012 (SA). Notes - there may be more than one ground per complaint. Data in the table will vary slightly from year to year due to database corrections and changes during the period a complaint is open. ‘Other’ added from 2020-21.
2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 | ||||||
|---|---|---|---|---|---|---|---|---|---|---|
No. | % | No. | % | No. | % | No. | % | No. | % | |
Employment | 80 | 43% | 110 | 77% | 79 | 71% | 163 | 70% | 66 | 58% |
Goods and Services | 59 | 32% | 14 | 10% | 11 | 10% | 29 | 12% | 27 | 24% |
Education/Training | 14 | 8% | 7 | 5% | 15 | 13% | 36 | 15% | 10 | 9% |
Clubs and Associations | 19 | 10% | 4 | 3% | 3 | 3% | 3 | 1% | 4 | 4% |
Advertising | 1 | 1% | 0 | 0% | 0 | 0% | 0 | 0% | 3 | 3% |
Housing/Land/Accommodation | 10 | 5% | 8 | 6% | 4 | 4% | 2 | 1% | 2 | 2% |
Qualification | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 1 | 1% |
Total Areas | 184 | 100% | 143 | 100% | 112 | 100% | 233 | 100% | 113 | 100% |
| Area | ||||||
|---|---|---|---|---|---|---|---|
Ground | Advertising | Clubs and Associations | Education and training | Employment | Goods and services | Housing, land and accommodation | Total |
Disability | 0 | 2 | 6 | 21 | 16 | 1 | 46 |
Sexual Harassment | 0 | 0 | 2 | 20 | 0 | 0 | 22 |
Victimisation | 0 | 2 | 3 | 14 | 3 | 0 | 22 |
Sex | 0 | 0 | 1 | 15 | 3 | 1 | 20 |
Race | 3 | 1 | 1 | 9 | 4 | 0 | 18 |
Age | 0 | 0 | 0 | 10 | 3 | 0 | 13 |
Caring Responsibilities | 0 | 0 | 2 | 4 | 1 | 0 | 7 |
Pregnancy | 0 | 0 | 0 | 4 | 0 | 0 | 4 |
Association with a Child | 0 | 0 | 0 | 0 | 2 | 1 | 3 |
Sexual Orientation | 0 | 0 | 0 | 1 | 2 | 0 | 3 |
Intersex Status | 0 | 0 | 0 | 0 | 2 | 0 | 2 |
Gender Identity | 0 | 0 | 0 | 0 | 1 | 0 | 1 |
Aiding Unlawful Act | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Identity of Spouse or Partner | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Marital Status | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Whistleblower * | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Other | 0 | 1 | 5 | 13 | 8 | 0 | 27 |
Totals of Areas | 3 | 6 | 20 | 111 | 45 | 3 | 188 |
* Refers to complaints of victimisation under the Whistleblowers Protection Act 1993 (SA), the Public Interest Disclosure Act 2018 (SA) or the Independent Commissioner for Corruption Act 2012 (SA).
Employment | |||||
|---|---|---|---|---|---|
| 2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 |
Disability | 26 | 29 | 16 | 26 | 21 |
Sexual Harassment | 26 | 29 | 14 | 41 | 20 |
Sex | 7 | 4 | 11 | 18 | 15 |
Victimisation | 24 | 9 | 9 | 26 | 14 |
Age | 5 | 11 | 3 | 12 | 10 |
Race | 13 | 6 | 3 | 14 | 9 |
Caring Responsibilities | 4 | 5 | 5 | 2 | 4 |
Pregnancy | 2 | 5 | 5 | 3 | 4 |
Sexual Orientation | 2 | 4 | 0 | 5 | 1 |
Aiding Unlawful Act | 0 | 0 | 0 | 0 | 0 |
Association with a Child | 0 | 0 | 1 | 1 | 0 |
Gender Identity | 0 | 0 | 1 | 4 | 0 |
Identity of Spouse or Partner | 1 | 3 | 1 | 5 | 0 |
Marital Status | 1 | 0 | 2 | 1 | 0 |
Whistleblower * | 5 | 5 | 8 | 5 | 0 |
Religious appearance or dress | 0 | 0 | 0 | 0 | 0 |
Intersex Status | 0 | 0 | 0 | 0 | 0 |
Other | 0 | 0 | 0 | 0 | 13 |
Total | 116 | 110 | 79 | 163 | 111 |
* Refers to complaints of victimisation under the Whistleblowers Protection Act 1993 (SA), the Public Interest Disclosure Act 2018 (SA) or the Independent Commissioner for Corruption Act 2012 (SA).
| Goods and services | ||||
|---|---|---|---|---|---|
| 2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 |
Disability | 37 | 7 | 2 | 9 | 16 |
Race | 17 | 2 | 3 | 6 | 4 |
Sex | 7 | 2 | 2 | 7 | 3 |
Age | 3 | 1 | 0 | 1 | 3 |
Victimisation | 3 | 0 | 1 | 0 | 3 |
Sexual Orientation | 0 | 0 | 0 | 1 | 2 |
Association with a Child | 0 | 1 | 0 | 0 | 2 |
Intersex Status | 0 | 0 | 0 | 0 | 2 |
Gender Identity | 1 | 1 | 1 | 2 | 1 |
Caring Responsibilities | 1 | 0 | 1 | 0 | 1 |
Sexual Harassment | 7 | 0 | 0 | 2 | 0 |
Identity of Spouse or Partner | 0 | 0 | 0 | 1 | 0 |
Whistleblower * | 1 | 0 | 1 | 0 | 0 |
Marital Status | 0 | 0 | 0 | 0 | 0 |
Pregnancy | 0 | 0 | 0 | 0 | 0 |
Religious appearance or dress | 0 | 0 | 0 | 0 | 0 |
Aiding Unlawful Act | 0 | 0 | 0 | 0 | 0 |
Other | 0 | 0 | 0 | 0 | 8 |
| |||||
Total | 77 | 14 | 11 | 29 | 45 |
* Refers to complaints of victimisation under the Whistleblowers Protection Act 1993 (SA), the Public Interest Disclosure Act 2018 (SA) or the Independent Commissioner for Corruption Act 2012 (SA).
| Education, training and qualifications | ||||
|---|---|---|---|---|---|
| 2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 |
Disability | 13 | 5 | 9 | 11 | 6 |
Victimisation | 2 | 0 | 2 | 6 | 3 |
Sexual Harassment | 1 | 0 | 0 | 3 | 2 |
Caring Responsibilities | 0 | 0 | 1 | 1 | 2 |
Race | 1 | 2 | 1 | 4 | 1 |
Sex | 0 | 0 | 1 | 1 | 1 |
Gender Identity | 0 | 0 | 0 | 5 | 0 |
Age | 0 | 0 | 0 | 3 | 0 |
Identity of Spouse or Partner | 0 | 0 | 1 | 2 | 0 |
Whistleblower * | 1 | 0 | 0 | 0 | 0 |
Marital Status | 0 | 0 | 0 | 0 | 0 |
Aiding Unlawful Act | 0 | 0 | 0 | 0 | 0 |
Association with a Child | 0 | 0 | 0 | 0 | 0 |
Intersex Status | 0 | 0 | 0 | 0 | 0 |
Pregnancy | 0 | 0 | 0 | 0 | 0 |
Religious appearance or dress | 0 | 0 | 0 | 0 | 0 |
Sexual Orientation | 0 | 0 | 0 | 0 | 0 |
Other | 0 | 0 | 0 | 0 | 5 |
| |||||
Total | 18 | 7 | 15 | 36 | 20 |
* Refers to complaints of victimisation under the Whistleblowers Protection Act 1993 (SA), the Public Interest Disclosure Act 2018 (SA) or the Independent Commissioner for Corruption Act 2012 (SA).
Clubs and associations | |||||
|---|---|---|---|---|---|
| 2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 |
Disability | 4 | 1 | 2 | 2 | 2 |
Victimisation | 6 | 0 | 0 | 1 | 2 |
Race | 1 | 0 | 0 | 0 | 1 |
Sexual Harassment | 2 | 0 | 1 | 0 | 0 |
Age | 2 | 1 | 0 | 0 | 0 |
Caring Responsibilities | 0 | 1 | 0 | 0 | 0 |
Gender Identity | 0 | 1 | 0 | 0 | 0 |
Sex | 5 | 0 | 0 | 0 | 0 |
Whistleblower * | 0 | 0 | 0 | 0 | 0 |
Aiding Unlawful Act | 0 | 0 | 0 | 0 | 0 |
Association with a Child | 0 | 0 | 0 | 0 | 0 |
Identity of Spouse or Partner | 0 | 0 | 0 | 0 | 0 |
Intersex Status | 0 | 0 | 0 | 0 | 0 |
Marital Status | 0 | 0 | 0 | 0 | 0 |
Pregnancy | 0 | 0 | 0 | 0 | 0 |
Religious appearance or dress | 0 | 0 | 0 | 0 | 0 |
Sexual Orientation | 0 | 0 | 0 | 0 | 0 |
Other | 0 | 0 | 0 | 0 | 1 |
|
|
|
|
|
|
Total | 20 | 4 | 3 | 3 | 6 |
* Refers to complaints of victimisation under the Whistleblowers Protection Act 1993 (SA), the Public Interest Disclosure Act 2018 (SA) or the Independent Commissioner for Corruption Act 2012 (SA).
Housing/Land/Accommodation | |||||
|---|---|---|---|---|---|
| 2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 |
Disability | 3 | 4 | 2 | 2 | 1 |
Association with a Child | 0 | 0 | 0 | 0 | 1 |
Sex | 0 | 0 | 0 | 0 | 1 |
Age | 0 | 0 | 1 | 0 | 0 |
Sexual Harassment | 0 | 0 | 1 | 0 | 0 |
Victimisation | 1 | 1 | 0 | 0 | 0 |
Caring Responsibilities | 0 | 1 | 0 | 0 | 0 |
Gender Identity | 0 | 1 | 0 | 0 | 0 |
Pregnancy | 0 | 1 | 0 | 0 | 0 |
Race | 7 | 0 | 0 | 0 | 0 |
Whistleblower * | 2 | 0 | 0 | 0 | 0 |
Aiding Unlawful Act | 0 | 0 | 0 | 0 | 0 |
Identity of Spouse or Partner | 0 | 0 | 0 | 0 | 0 |
Intersex Status | 0 | 0 | 0 | 0 | 0 |
Marital Status | 0 | 0 | 0 | 0 | 0 |
Religious appearance or dress | 0 | 0 | 0 | 0 | 0 |
Sexual Orientation | 0 | 0 | 0 | 0 | 0 |
Other | 0 | 0 | 0 | 0 | 0 |
Total | 13 | 8 | 4 | 2 | 3 |
* Refers to complaints of victimisation under the Whistleblowers Protection Act 1993 (SA), the Public Interest Disclosure Act 2018 (SA) or the Independent Commissioner for Corruption Act 2012 (SA).
Note due to low or zero numbers annually, a separate table of data is not supplied for advertising complaints.
Matter outcomes
Enquiries – Outcomes | 2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 | |||||
|---|---|---|---|---|---|---|---|---|---|---|
| No. | % | No. | % | No. | % | No. | % | No. | % |
General information provided | 260 | 45% | 233 | 41% | 195 | 35% | 165 | 27% | 347 | 47% |
Referred to EOC Website | 49 | 8% | 43 | 8% | 40 | 7% | 226 | 37% | 120 | 16% |
Referred elsewhere (out of EOC jurisdiction) | 75 | 13% | 101 | 18% | 164 | 29% | 98 | 16% | 96 | 13% |
No action required | 31 | 5% | 32 | 6% | 16 | 3% | 49 | 8% | 84 | 11% |
Complaint form and information package sent | 38 | 7% | 25 | 4% | 16 | 3% | 14 | 2% | 53 | 7% |
Referred to EOC electronic complaint form | 62 | 11% | 82 | 15% | 97 | 17% | 39 | 6% | 25 | 3% |
Referred to advocate (to assist with EO/other Issue) | 48 | 8% | 34 | 6% | 21 | 4% | 6 | 1% | 3 | 0% |
Appointment made for interview with EOC enquiry officer | 1 | 0% | 0 | 0% | 0 | 0% | 0 | 0% | 2 | 0% |
Referred to Australian Human Rights Commission | 14 | 2% | 13 | 2% | 13 | 2% | 6 | 1% | 1 | 0% |
Media response provided/Presentation requested/Other | 5 | 1% | 0 | 0% | 0 | 0% | 0 | 0% | 0 | 0% |
| ||||||||||
Total | 583 | 100% | 563 | 100% | 562 | 100% | 603 | 100% | 731 | 100% |
Note: As of 2019-20, Report/Publications/Media response provided/Presentation requested/Other reported together.
2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 | |
|---|---|---|---|---|---|
Finalised complaints | 171 | 327 | 206 | 176 | 235 |
Average no. weeks to finalise all complaints | 26.4 | 33.3 | 19.6 | 11 | 10.5 |
Median no. weeks to finalise all complaints | 21.7 | 23.9 | 11 | 9.7 | 8.6 |
2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 | |
Complaints resolved by conciliation | 71 | 66 | 54 | 57 | 48 |
Declined by the Commissioner following further investigation or withdrawn by complainant | 15 | 30 | 26 | 31 | 47 |
Referred to tribunal | 13 | 66 | 20 | 26 | 31 |
| |||||
Total accepted complaints finalised in the year | 99 | 162 | 100 | 114 | 126 |
Notes: During 2020-21 there were 69 conciliations attempted; 46 (or 67%) were successful. 18 matters were referred to a tribunal after attempting conciliation. 4 matters were declined after attempting conciliation. 3 matters were withdrawn following conciliation.
2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 | |
|---|---|---|---|---|---|
Apology | 31 | 20 | 22 | 31 | 21 |
Financial compensation | 36 | 29 | 17 | 25 | 20 |
Policy change/change in practice | 9 | 7 | 6 | 14 | 11 |
Staff training/development program | 9 | 14 | 4 | 18 | 7 |
Private agreement | 2 | 8 | 16 | 13 | 7 |
Reasonable adjustment | 2 | 2 | 4 | 5 | 5 |
Reference provided | 3 | 2 | 5 | 2 | 5 |
Employment options improved (e.g. job offer) | 1 | 7 | 5 | 4 | 4 |
Provision of goods/services/facilities | 3 | 4 | 1 | 2 | 1 |
Other access achieved (e.g. mobility) | 3 | 2 | 5 | 6 | 0 |
Undertaking to cease an action | 3 | 3 | 1 | 3 | 0 |
Access to education/training | 3 | 1 | 6 | 2 | 0 |
Access to/provision of accommodation | 1 | 1 | 1 | 2 | 0 |
Access to club membership/benefits | 4 | 1 | 0 | 0 | 0 |
Other | 20 | 10 | 5 | 11 | 13 |
Note: there may be more than one outcome per conciliation agreement.
2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 | |
Total financial compensation payments | $217,643 | $139,317 | $122,726 | $173,114 | $150,842 |
Average financial compensation payments | $10,364 | $5,805 | $7,219 | $6,925 | $9,428 |
Note: Individual agreements for financial compensation ranged from $48 to $40,000 in 2020-21.
Question | ‘Agree' or 'Strongly agree' |
|---|---|
The complaint process was well explained to me. | 86% |
I was kept well informed by Commission staff throughout the complaint process. | 90% |
I understood the information provided by Commission staff. | 86% |
The forms, brochures and documents provided were easy to understand and use. | 83% |
Staff were professional, helpful and courteous in their manner. | 90% |
I was treated fairly and impartially. | 83% |
The other party was treated fairly and impartially. | 90% |
I am satisfied with the time it took to finalise the complaint. | 62% |
I am satisfied with the complaint outcome reached. | 66% |
I am satisfied with the complaint handling process overall. | 79% |
Demographic data
| 2020-21 | |
|---|---|---|
| Enquiries | Complaints |
Undisclosed | 349 | 14 |
Female | 167 | 104 |
Male | 143 | 112 |
Transgender | 0 | 0 |
Intersex | 0 | 0 |
| ||
Total | 659 | 230 |
2016-17 | 2017-18 | 2018-19 | 2019-20 | 2020-21 | |
|---|---|---|---|---|---|
0 - 9 years | 0% | 2% | 2% | 2% | 3% |
10 - 19 years | 5% | 7% | 7% | 6% | 6% |
20 - 29 years | 12% | 15% | 6% | 24% | 16% |
30 - 39 years | 19% | 9% | 25% | 27% | 21% |
40 - 49 years | 15% | 23% | 13% | 13% | 15% |
50 - 59 years | 11% | 13% | 14% | 13% | 14% |
60 - 69 years | 14% | 9% | 5% | 6% | 9% |
70 - 79 years | 2% | 3% | 1% | 2% | 1% |
80 + years | 1% | 0% | 0% | 0% | 2% |
Unknown age | 20% | 20% | 23% | 7% | 14% |
| |||||
Total | 100% | 100% | 100% | 100% | 100% |
Exemptions under the Equal Opportunity Act 1984
Section 92 of the Equal Opportunity Act 1984 provides for applicants to apply to the SA Civil and Administrative Tribunal (SACAT) for an exemption from the Act for a specific purpose. SACAT provides the Commissioner with a copy of all applications received, to enable her to review the application and make any submissions she considers necessary before an application is considered by SACAT.
In 2020-21 the OCEO received seven exemption applications.
Applicant | Summary | Order |
|---|---|---|
BAE Systems Australia Limited | Application for exemption allowing the applicant to fulfil commercial contracts in the defence industry in South Australia | Exemption order granted |
BAE Systems Australia Defence Pty Ltd | Application for exemption allowing the applicant to fulfil commercial contracts in the defence industry in South Australia | Exemption order granted |
ASC Shipbuilding Pty Ltd Limited | Application for exemption allowing the applicant to fulfil commercial contracts in the defence industry in South Australia | Exemption order granted |
Raytheon Australia Pty Ltd | Application for exemption allowing the applicant to fulfil commercial contracts in the defence industry in South Australia | Exemption order granted |
Leidos Australia Pty Ltd | Application for exemption allowing the applicant to fulfil commercial contracts in the defence industry in South Australia | Exemption order granted |
Naval Group Australia Pty Ltd | Application for exemption allowing the applicant to fulfil commercial contracts in the defence industry in South Australia | Exemption order granted |
Fernwood Women’s Health Clubs (Australia) Pty Ltd | Application for exemption allowing the applicant to exclusively employ and offer goods and services to women. | Order not yet made |