Question six
What difference would it make if Atong complained to the agent about what had happened?
Click on your answer to expand it and see if you are correct
Good answer.
Not a bad idea. It might be worth a try, particularly if the letter is marked to the attention of the manager of the agency.
Try another option.
This may be true. However, if Atong writes the agent a letter which emphasises her intention to rent close to her friend while raising her complaint about how she was treated, who knows?
It might be worth a try.
Try another option.
Atong has 12 months from the incident to complain to our office, so there is no urgency about making a complaint if that is her intention.
Sometimes the self-help option can work very well.
Giving the agent the chance to put the matter right in a firm but polite manner just might work.